GalaxyFi PRIVACYPOLICY

GalaxyFi (“GalaxyFi”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the GalaxyFi mobile application, website, and related services.

By using GalaxyFi, you agree to the collection and use of information in accordance with this Privacy Policy.

01

Information We Collect

We collect information to provide, improve, and secure our Services.

1.1 Personal Information

  • Full name
  • Email Address
  • Phone number
  • Date of birth
  • Government-issued identification (KYC)
  • Selfie or biometric verification data

1.2 Financial Information

  • Wallet addresses
  • Transaction history
  • Virtual account details
  • Payment and billing information

1.3 Device & Technical Info

  • Device type and operating system
  • IP address
  • App usage data
  • Log files and crash reports
02

How We Use Your Information

  • Create and manage your GalaxyFi account
  • Process transactions and provide financial services
  • Complete identity verification (KYC)
  • Prevent fraud, unauthorized access, and illegal activity
  • Communicate with you about updates, alerts, and support
  • Comply with legal and regulatory obligations
  • Improve app performance and user experience
03

KYC and Identity Verification

GalaxyFi performs identity verification in compliance with applicable laws and regulations. KYC verification is designed to be completed within minutes, subject to successful document submission and validation.

All identity data is securely stored and accessed only when legally required.

04

How We Share Your Information

We do not sell your personal data.

We may share your information only in the following circumstances:

  • With trusted third-party service providers (e.g., KYC, payment processing, infrastructure services) strictly for service delivery.
  • With regulatory authorities, law enforcement, or courts when required by law.
  • To protect GalaxyFi’s legal rights, users, or systems.
05

Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of sensitive infoSecure servers & access controlsRegular security reviews

While we take strong precautions, no system is completely secure. Users are encouraged to protect their login credentials.

06

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Service
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

07

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information

Request correction of inaccurate data

Request deletion of your data

Withdraw consent where applicable

Requests can be made through our support channels.

08

Additional Information

Cookies and Tracking Technologies

GalaxyFi may use cookies or similar technologies to improve functionality and user experience. These do not collect sensitive personal or financial data.

Third-Party Links

Our Services may contain links to third-party websites or services. GalaxyFi is not responsible for the privacy practices of these third parties.

Children’s Privacy

GalaxyFi does not knowingly collect information from individuals under the age of 18. If such data is identified, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the app or website. Continued use of GalaxyFi after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us immediately.

Email Supportsupport@galaxyfi.comPhone Support0201 700 3102